At our bridal store, we believe finding your dream dress should be magical and stress-free. We know sizing is one of the biggest concerns when ordering online. With detailed size guides, personal support, and premium craftsmanship, you can shop with confidence knowing your dress will fit and feel just right. Our dresses are made with premium fabrics, delicate details, and expert craftsmanship. What you see is exactly what you’ll receive—no surprises, just timeless elegance. If you ever need help, our bridal specialists are here to guide you every step of the way, making sure you feel supported from your first click to your walk down the aisle.

Frequently Asked Questions

How do I choose the right size for my wedding dress?

We offer two options for sizing.

1) We recommend taking your measurements (bust, waist, hips, and shoulders-to-toes) and entering them in the personalization box before placing your order. Our tailoring team will tailor the dress to your measurements for a better fit.

2) You can select your dress size (XS, S, M, L, XL, 2XL). Each dress on our website comes with a detailed size chart. If you’re between sizes, sizing up and tailoring the dress later is often the best option.

Can I customize my wedding dress?

Yes! All of our dresses can be customized with changes like sleeve length, neckline, or train adjustments. You can reach out to our team at info@duchenewedding.com with special requests.

How long does it take to receive my dress?

Most dresses are made to order. Standard production time is 4–8 weeks, plus shipping time depending on your location. Rush orders may be available for an additional fee—you can see all the fulfillment and shipping options at checkout.

Do you accept returns or exchanges?

Because each gown is custom-made to order, we cannot accept returns or exchanges unless the dress arrives damaged or with a mistake on our part. Please double-check your body measurements and dress size carefully before placing your order.

What if my dress doesn’t fit perfectly?

We recommend taking your measurements (bust, waist, hips, and shoulders-to-toes) and entering them in the personalization box before placing your order. Our tailoring team will tailor the dress to your measurements for a better fit.

Minor alterations are common for wedding dresses. We recommend working with a local seamstress to ensure the perfect fit. Choosing the closest size to your measurements and tailoring afterward is the best approach.

Can I see the dress in person before ordering?

We are an online-only store, which allows us to offer beautiful gowns at affordable prices. While we don’t have a physical showroom, we provide detailed photos, descriptions, and sizing charts to help you make the right choice.

We recommend taking your measurements (bust, waist, hips, and shoulders-to-toes) and entering them in the personalization box before placing your order.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

Do you ship internationally?

Yes! We ship worldwide. Delivery times and shipping costs vary depending on your location. All available options will be shown at checkout.

Can I order accessories as well?

Absolutely! We offer a wide range of accessories, veils, and jewelry more to complete your wedding look.

How do I contact customer support?

You can reach our support team through our Contact Us page or by email (info@duchenewedding.com). We’re here to answer any questions and guide you through the ordering process.